Economic Development Edition Shortlist

One Year or Less

Two to Three Years

Four to Five Years

Topic Description

We're overwhelmed wit input yet still can't find the one thing we Tom Tague Thomson Reuters
Semantic apps can focus search results to focus contexts for specific business needs.

Enabling technologies- such as RDF (rapid development framework) OWL (ontological web language)

Relevant Applications for Small to Medium Businesses

Please list 2-3 ways this technology or practice might be used to improve common business practices or to create new businesses or business opportunities. Each item should be no more than a sentence or two at most.
  • E-Service Suite: Self-Service and Agent Portal—provides companies with knowledgebases and workflows for rapid, efficient service support and self-service; Automated Response Management--allows timely and accurate responses to incoming communications.
  • Voice of the Customer—enables the analysis of customer feedback to inform business decisions.
  • Market Voice--allows comprehensive analysis of online customer conversations to understand and act on market buzz.
  • Research and Discovery—facilitates advanced search and classification of internal and external data, enabling early detection of issues in corporate, risk and legal processes.
  • Intelligence Analysis--enables analysis of content, context and connections among individuals, events, places, etcitem 1
  • item 2
  • item 3


Please list 2-3 specific examples of this technology or practice. Each example must include a full URL link to a web resource that either describes or demonstrates the example (the example does not have to be a business use case).


Please list 2-3 articles, blog posts, or papers that explain the technology or practice. Each reading should include the title of the item, the link to the item on the web, and a brief (one-two sentence) annotation indicating what kind of resource it is and what it talks